QARDEX SUPPORT
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support@qardex.appPlease allow up to 2 business days for a reply.QUICK ANSWERS
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Billing is handled by Apple. We can help diagnose access, but we never need your password or full payment details.
01My subscription is not showing. What should I do?+
Make sure you are signed into the same Apple Account used to purchase. Open Qardex, go to the purchase screen, and choose Restore Purchases. If access still does not appear, email us with the approximate purchase date and your Qardex account email. Never send payment-card details.
02How do I cancel or request a refund?+
Apple manages App Store billing. Cancel from iPhone Settings › your name › Subscriptions. Refund requests are submitted through Apple’s Report a Problem website. Deleting Qardex does not cancel a subscription.
03How do I delete my account?+
Use the account deletion option in Qardex settings. If you cannot access the app, email support from the address connected to your account. Account deletion does not automatically cancel an Apple subscription.
04Why does an AI-generated card look wrong?+
AI can make mistakes. Edit or remove the card before studying it and check important information against a trusted source. You can regenerate individual cards when that option is available.
05How do I report a user or shared deck?+
Use the report or block controls shown in the relevant profile, chat, group, or content screen. Include what happened and where it appeared when you contact support so we can investigate.
06What should I include in a support request?+
Tell us the device model, iOS version, Qardex app version, what you expected, what happened, and the steps that reproduce it. Screenshots help, but remove private information first.